Ongoing System Support 

DAS Simplified offers a variety of on-going system support services, including Medium, High, and Critical support packages that can be customized to individual customer needs.

Services included in all packages:

  • Monitoring & Full Control Capabilities
  • 1 hour Alert Acknowledgemet

Some of our mix and match services include:

  • Problem classification and service technician dispatch
  • Spare parts provisioning (on-site stocking or next day air service)
  • Multiple access mechanisms for monitoring and control
  • Monthly performance reports
  • Escalation processes
  • Certified technicians performing diagnostics
  • Carrier coordination